Ecare

The Ecare platform offers tele and video consultations with specialist Doctors in various fields of Medicine. This innovative platform which is the first of its kind in Nigeria, brings about a change in outpatient consultation, leveraging technology through telemedicine, all Nigerians, wherever they are located, now have access to premium healthcare services. Although, the current realities placed by the global COVID-19 pandemic has increased the need for telemedicine intervention as patients have become more reluctant to visit hospitals due to the fear of exposure to the virus; Ecare is a strategic long-term initiative of Evercare Hospital that will continue to serve its purpose even beyond the pandemic. The following specialists are available for consultations on the Ecare platform:

  • Family Physician
  • Gynaecologist
  • Cardiologist
  • Neurologist
  • Nephrologist
  • General Surgeon
  • Paediatrician
  • Urologist
  • Orthopaedic Surgeon
  • Neurosurgeon
  • Radiologist
  • Paediatric Surgeon

Platform

How to access service on the Ecare platform

  1. Consult with Ecare Log on to the Evercare Hospital website on www.evercare.ng and click on consult with Ecare
  2. Choose your preferred doctor and appointment time Choose your preferred specialist/doctor and the appointment date/time and an email will be sent to you to make payment for the consultation. Click on pay now, then make payment online using your bank card, USSD code or transfer
  3. Meet your doctor at the appointed time Once payment has been confirmed, an email with the consultation link will be sent to you so you can log in to consult at the required time by just clicking on the link
Consult with Ecare

Frequently Asked Questions (FAQs)

  • What is Ecare?

    Ecare is a platform that offers tele and video consultations with specialist Doctors in various fields of Medicine. This innovative platform which is the first of its kind in Nigeria, brings about a change in outpatient consultation, leveraging technology through telemedicine, all Nigerians, wherever they are located, now have access to premium healthcare services.

    Although, the current realities placed by the global COVID-19 pandemic has increased the need for telemedicine intervention as patients have become more reluctant to visit hospitals due to the fear of exposure to the virus; Ecare is a strategic long-term initiative of Evercare Hospital that will continue to serve its purpose even beyond the pandemic.

  • Is the Ecare platform a 24-hour service?

    No. The consult hours are between 8am-5pm. However, you have access to schedule your consultation on the platform at any time.

  • Is it a regular video call via Facetime, Whatsapp or Zoom? How will I access my records/files?

    Ecare is the first proper hospital operator-based telemedicine platform and offers tele and video consultation. The platform allows you upload test results, prescriptions, general patient information etc

  • Who are the specialists I will have access to on the Ecare platform?

    Ecare specialists in various fields of medicine are available to offer quick and efficient diagnosis to your health issues.

  • What are some benefits of using the Ecare platform?

    Ecare distinguishes itself as the first proper hospital operator-based telemedicine platform designed to offer the entire value chain under one platform – consultation & diagnostics, all the way to prescriptions and lab referrals.

    Standing out from other telemedicine providers, Ecare provides access to a wide range of specialists across different areas of medicine (multidisciplinary care) under one platform.

    Ecare has a two-way add-on feature that allows the patient to invite a family member or friend on the consultation and at the same time permits the Clinician to invite a colleague in case of a multi-disciplinary or complicated consultation. It also provides the flexibility of choosing the specialty or Specialist and the preferred appointment time.

  • What is the mode of payment on Ecare?

    You can make payments online using your bank card, USSD code or via bank transfers

  • How much is a consult on the Ecare platform?

    It costs N10,000 to consult with a specialist.

    It costs N5,000 to consult with a general physician.

  • How much is a follow-up consult?

    If you have previously consulted with a specialist or general physician via the Ecare platform and require a follow-up consult, you would be required to pay half of the sum you paid earlier.

    Eg N5,000 for follow-ups with a specialist.

    N2,5000 for follow-ups with a general physician.

  • Can I reschedule already paid for consults that I missed due to unforeseen circumstances?

    Yes. However, the rescheduling to another day/time must be done on the same day as the proposed/schedule consult.

  • How long is the payment link to confirm consult booking valid for?

    24 Hours *To be confirmed.

  • What is Ecare’s relationship with Medplus Pharmacy?

    Ecare has partnered with Medplus to provide quality and accessible medication to all patient consults conducted via e-care.

    This means that all virtual consult patients can pick up their prescriptions in  Medplus stores or can opt for them to be delivered to them stress free in the comfort of their homes by Medplus.